At The Travel Agent Next Door, we pride ourselves with providing the most efficient but yet most personable support in the industry. Why? We know that when you are stuck with a problem it keeps you away from doing your business and will potentially cost you money or worse: your client relationship.
That is why our personable and dedicated support team is here for you by phone, email, or ticket support system six days a week. We ensure you have access to support within your time zone, available Monday to Friday from 9 am to 8 pm EST, and on Saturdays from 10 am to 6 pm EST. That's more than 60 hours of support each week!
We strive to swiftly resolve your issues, provide valuable advice, and most importantly, we genuinely care about you and your success!
Here is how we support you:
Our in-house team is fully dedicated to YOUR success, every step of the way.
Get support when you need it, with over 63 hours of availability each week, Monday through Saturday.
We're here for you however you prefer—via phone, email, ticket system, or virtual meetings. With screensharing, we'll guide you through solutions step by step.
Our user-friendly support ticket system allows you easy tracking and post-service rating. In 2023, our support team achieved a 96% satisfaction rate, voted on by our agents.
Get answers from our subject matter experts in each department, including groups, reconciliations, product specialization, finance and marketing
Our support team members are former travel agents and possess in-depth knowledge of the systems, products, travel styles, offering a profound understanding of your perspective as a travel entrepreneur.
But wait… there is MORE™?”
Our dedicated support team works hand in hand with our training team, ensuring that you have everything you need to grow and support your business.See what training is available.
“What support means to us and our agent partners”
"The support team at TTAND is awesome. They are really easy to get in touch with, whether it's through a support ticket or a phone call. And also, they touch base with me regularly just to see how I'm doing."
Curious to learn MORE™?
Explore how we can turn YOUR vision into reality in a private, obligation-free call.